You can now use Amazon Lex chatbots with Amazon Connect in the US West (Oregon) AWS region. Using Amazon Lex, a service that allows you to create intelligent conversational chatbots, you can turn your Amazon Connect contact flows into natural conversations. Callers to your Amazon Connect contact center can interact with an Amazon Lex chatbot and perform tasks such as changing a password, requesting a balance on an account, or scheduling an appointment, without needing to speak to an agent.
