Alexa for Business now lets you create address books that make it easier for users to place phone calls from shared Echo devices. With Alexa for Business, you can place Echo devices in common areas like conference rooms, shared workspaces, or hotel rooms. These are called shared Echo devices, and you can make phone calls from these devices. With this feature, you can create address books and assign them to specific shared Echo devices, which lets users ask Alexa to make phone calls by name rather than by speaking phone numbers. IT can add frequently accessed phone numbers to address books, such as an IT helpdesk, or the facilities team, and make it easier for users to access these services.